What is the VidiVet app?
Think of it as NHS 111 for your pets. If you are worried about your pet once we are closed, you can send your query to a vet on the VidiVet app and get a personalised video response direct to your phone for immediate advice!
VidiVet keep us in the loop with any updates on your pets so that we are ready to help.
We see so much value in VidiVet that we're covering the cost for registered clients; it's FREE whenever you need.
Peace of mind having spoken to a vet
Answers from a UK-registered vet in minutes
Unsure if you need to go to the emergency vets?
Have a question about medications?
Frequently Asked Questions
How do I use VidiVet?
The first step is to sign up using the form above, as a member of Heartwood Vets you will get complimentary access to VidiVet. Once you have complete the form you will be shown a link to download the app. That's it! You now have access to a helpful vet team whenever we are closed.
Are VidiVet vets qualified?
Yes. All VidiVets vets are Royal College of Veterinary Surgeons (RCVS) registered and a minimum of 5 years qualified to ensure we are operating at the highest level.
How much is VidiVet?
We see so much value in VidiVet that we're covering the cost for registered clients; it's FREE whenever you need.
Do I need a smartphone to use VidiVet?
The VidiVet app is available on smartphones, tablets and some of the latest Apple computers only. Your device will need to have a webcam and a microphone. You’ll also need to ensure that you have a good internet or data connection. The VidiVet app may not work on older devices nor some of the latest Huawei devices.
Can VidiVets prescribe medication?
No. Prescribing medications is an act of veterinary medicine, so to prescribe medications, a vet needs to have seen your pet in person. This is to comply with the Royal College of Veterinary Surgeons (RCVS) Code of Professional Conduct for Veterinary Surgeons.
Can I use VidiVet during the day?
VidiVet are available 24/7, 365 days a year, but the team at Heartwood Vets are always on hand to help with any questions during our opening hours.
